1. Cancellation Terms & Timeframes

Cancellations will only be considered if the request is made within 7 days of placing the order or initiating the service subscription. However, cancellation requests may not be entertained if the orders have been communicated to respective sellers or merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

2. Perishable Items and Quality Issues

Cortex Core IT Solutions does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be considered if the user establishes and proves that the quality of the product delivered is not up to the mark.

3. Damaged or Defective Items

In case of receipt of damaged or defective items, please report the issue immediately to our customer service team. The request will be entertained once the seller or merchant listed on the Platform has checked and verified the same at their end. This must be reported within 7 days of receipt of the products.

4. Discrepancy in Expectations

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.

5. Manufacturer Warranty Claims

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to the respective manufacturer for resolution and service claims.

6. Refund Processing Timeline

In case of any refunds approved by Cortex Core IT Solutions, it will take approximately 7 days for the refund amount to be processed and credited back to the original payment source or bank account of the user.